How long will repairs take?

Small to Medium Insurance Repair

Provided the following information describes where you are at:

-- If your insurance claim has been accepted by your insurance company.

-- If your insurer has authorised the repairer to proceed with repairs.

-- If any parts for your vehicle are required, they are available and available locally (same day or overnight).

-- Depending on the size and extent of damage, lets say average small to medium damage.

The repair for your car will take about 2 - 5 days from drop off to collection.

Common variables that can lead to longer periods before bookings

Pre-Repair dismantling - In some cases we will need to completely dismantle the vehicle to enable us to accurately repair plan the repair job, this needs to be done in advance of the start date. This is done on some damage types to avoid the possibility of hold ups during the repair process. This helps us keep the repair phase as swift and as accurate as possible.

Parts Delivery Delays

Whilst we do our best to order parts from suppliers that are pre-qualified and well rated, sometimes parts delays happen. These are our of our control and we do our best to limited the delays when this does occur.

Insurance Claim Clearance

Please ensure you have lodged your claim as soon as possible after your incident. Ensure you have provided all the information your insurer has requested. Hold ups in claims clearance are not uncommon.

Insurer authority to repairer to commence repairs

With some insurers we are self authorized, meaning we can commence repairs once the claim has been accepted.

Other insurers require us to wait until they authorize repairs.

We will update you when we have submitted our estimate and are waiting for authorization. We will encourage you to follow up your insurer to speed things up.